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500 Internal server error
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justifiedsinner
Posted 2018-07-05 9:40 PM (#17103)
Subject: 500 Internal server error



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If I try to access the site using Chrome I get the above error. Opera seems to work.
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justifiedsinner
Posted 2018-07-05 9:47 PM (#17104 - in reply to #17103)
Subject: Re: 500 Internal server error



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Just read the other forum thread.
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GiantPanda
Posted 2018-07-06 8:28 AM (#17105 - in reply to #17103)
Subject: Re: 500 Internal server error



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For me its neither a browser nor cookie problem (but I don't have Chrome).

I get the error whenever the address is www.worldswithoutend.com
The site works when the address is worldswithoutend.com without www.
No difference between http and https.
Same thing for any challenge page, book page, author page, forum thread (as far as I've tried).
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Administrator
Posted 2018-07-06 12:23 PM (#17106 - in reply to #17105)
Subject: Re: 500 Internal server error



Admin

Posts: 4003
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Location: Dallas, Texas

GiantPanda - 2018-07-06 8:28 AM For me its neither a browser nor cookie problem (but I don't have Chrome). I get the error whenever the address is www.worldswithoutend.com The site works when the address is worldswithoutend.com without www. No difference between http and https. Same thing for any challenge page, book page, author page, forum thread (as far as I've tried).

The problem there is that when I take out the www the site works, by going around the secure cert, but will throw a security warning when I try to log into the forum that I can't get past without changing my security settings.

The tech guys just seem to have no understanding of what's happening with the site but they're looking into it still.  We're working on moving the site if we don't get a resolution fast.  More news when I have it.  My apologies to all for the giant mess.

 

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rretzler
Posted 2018-07-09 2:53 PM (#17110 - in reply to #17103)
Subject: Re: 500 Internal server error



Member

Posts: 31
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Location: Dublin, OH		I had the same problem in Chrome. I just cleared my cache and cookies in settings and then did a refresh (F5) on the page, and here I am!
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justifiedsinner
Posted 2018-07-10 7:56 AM (#17112 - in reply to #17103)
Subject: Re: 500 Internal server error



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Posts: 794
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Trouble is you have to do it every time. Any timeline for a resolution on this one?
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Administrator
Posted 2018-07-10 1:01 PM (#17113 - in reply to #17112)
Subject: Re: 500 Internal server error



Admin

Posts: 4003
2000
Location: Dallas, Texas

justifiedsinner - 2018-07-10 7:56 AM Trouble is you have to do it every time. Any timeline for a resolution on this one?

No firm timeline at this point but hope to have the site moved today or tomorrow.  Fingers crossed.

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DrNefario
Posted 2018-07-13 8:03 AM (#17115 - in reply to #17103)
Subject: Re: 500 Internal server error



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Location: UK		Man, I've been assuming this site was down for about a week, since it stopped working on all my usual devices/platforms.

Today I thought to check Twitter, and found WWEnd tweeting as normal, then followed a blog.worldswithoutend.com link back here, which worked fine, but no links to www worked from there.

I ended up trying a different browser, and have, as you can see, been able to sign in. Is it maybe something to do with cookies?
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justifiedsinner
Posted 2018-07-13 8:27 AM (#17116 - in reply to #17103)
Subject: Re: 500 Internal server error



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Any update on fixing this? I think this is going to put a lot of people off accessing the site.
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Administrator
Posted 2018-07-13 2:23 PM (#17117 - in reply to #17116)
Subject: Re: 500 Internal server error



Admin

Posts: 4003
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Location: Dallas, Texas

justifiedsinner - 2018-07-13 8:27 AM Any update on fixing this? I think this is going to put a lot of people off accessing the site.

We have moved the site and databases etc. to the new host but we've run into some snags that we can't fix until after work hours.  Tonight at best to resolve but more likely it won't be until tomorrow.  Fingers crossed.

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illegible_scribble
Posted 2018-07-15 6:55 PM (#17120 - in reply to #17117)
Subject: Re: 500 Internal server error



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Hi, is there any progress on this? If I delete cookie and cache, or open in an InPrivate window, I can get to the site. But eventually it reverts back to the 500 server error.
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Weesam
Posted 2018-07-17 3:18 AM (#17121 - in reply to #17120)
Subject: Re: 500 Internal server error



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Location: New Zealand		I'm finally in! I had no idea for I don't know how long what has been going on, and have had serious withdrawal and angst about not being able to mark off my challenge reads. I finally logged in on a computer I never logged in from before and here I am!

Other than clearing cookies is there anyway to get into the site from my normal computer? I only use Chrome, and don't want to have to go back to IE, or download anything else.
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justifiedsinner
Posted 2018-07-17 7:33 AM (#17122 - in reply to #17103)
Subject: Re: 500 Internal server error



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It happens on all the web browsers as far as I can tell. Clearing the browsing data and logging in each time seems to the only way to access the site. I log on much less than I used to.
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Weesam
Posted 2018-07-18 1:51 AM (#17123 - in reply to #17122)
Subject: Re: 500 Internal server error



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Posts: 613
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Location: New Zealand		I'm finding if I use Incognito Mode in Chrome it works okay, so I'll just do that until whatever has gone wrong fixes itself. It does feel odd though to go into super secret spy mode in order to reach this site!
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risbom
Posted 2018-07-18 4:56 AM (#17125 - in reply to #17103)
Subject: Re: 500 Internal server error



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Posts: 63
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Location: Zagreb		In Chrome, there is a way to delete WWEnd cookies only, so one don't have to loose other sites settings. In IE, it's possible to uncheck 'remember me' every time and to answer 'no' to question if one wants IE to remember login data. Though it's still necesary to login every time, but not to delete cookies. Hope this can help a little bit.
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Kythe42
Posted 2018-07-18 7:36 PM (#17127 - in reply to #17103)
Subject: Re: 500 Internal server error



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Location: Pennsylvania, United States		I haven't been on this site in awhile, but I logged on yesterday and was getting these errors on Firefox. It would load alright on chrome. Deleting the cookies fixes it but only for a short time and then it stops working again. Removing the www as suggested upthread seems to work, so I guess I'll keep doing that until this is fixed. Easier than repeatedly deleting the cookies.
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Kythe42
Posted 2018-07-19 12:48 AM (#17130 - in reply to #17103)
Subject: Re: 500 Internal server error



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Location: Pennsylvania, United States		Okay scratch that. I'm now getting the errors On both chrome an firefox and the trick with removing the www isn't working anymore either. Deleting cookies still works, but it's very annoying. And sorry for double posting. I would have edited the first post but I don't see an option for that.
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risbom
Posted 2018-07-27 4:08 PM (#17140 - in reply to #17103)
Subject: Re: 500 Internal server error



Regular

Posts: 63
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Location: Zagreb		Heads up. I am sure Dave and others would come up with something.
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dustydigger
Posted 2018-07-29 12:44 PM (#17141 - in reply to #17140)
Subject: Re: 500 Internal server error



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Location: UK		On justified sinner's advice,I have downloaded Opera,and am using it only for WWEnd,so closing caches and cookies or whatever isnt so much work,and I'm not interfering with any of my other numerous sites.
What a shame,this site has been going from strength to strength ever since I joined in 2012,poor Dave and the gang must be tearing their hair out.
Fingers crossed it gets sorted soon. We need our regular fix of the best SF website around!
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Administrator
Posted 2018-07-30 12:09 AM (#17142 - in reply to #17141)
Subject: Re: 500 Internal server error



Admin

Posts: 4003
2000
Location: Dallas, Texas

dustydigger - 2018-07-29 12:44 PM On justified sinner's advice,I have downloaded Opera,and am using it only for WWEnd,so closing caches and cookies or whatever isnt so much work,and I'm not interfering with any of my other numerous sites. What a shame,this site has been going from strength to strength ever since I joined in 2012,poor Dave and the gang must be tearing their hair out. Fingers crossed it gets sorted soon. We need our regular fix of the best SF website around!

Thanks for the kind words Dusty!  If this goes on much longer I'm going to go Biblical and tear out my beard.  I'm not a tech guy so I can't do anything myself to get this damn thing fixed which makes me feel especially useless.  I can say we are working through some issues now with the site transfer to our new host service but I can't give an estimate.  And to add insult to injury this is pushing back the new site build as well.

I'm trying like hell to keep positive about all this so I won't go into details about the drama behind all this but suffice to say that Hell truly is other people.

It will get worked out eventually and we'll hopefully get back on track.  Many thanks to everyone for your continued patience!

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GiantPanda
Posted 2018-08-02 9:27 AM (#17149 - in reply to #17103)
Subject: Re: 500 Internal server error



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Posts: 14
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Everything has been working fine since yesterday evening. Crossing my fingers!
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Administrator
Posted 2018-08-02 11:45 AM (#17150 - in reply to #17149)
Subject: Re: 500 Internal server error



Admin

Posts: 4003
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Location: Dallas, Texas

GiantPanda - 2018-08-02 9:27 AM Everything has been working fine since yesterday evening. Crossing my fingers!

WWEnd is finally back up on our new host!  We got everything transferred over yesterday evening between 6 and 8 ish and it seems to be working as it should.  I'll send out an email this evening to let everyone know but for today we want to just let folks find out on their own so we can monitor performance before we get hit by tons of people.

Please let us know if you run into any issues with download speed or missing data etc.  Fingers crossed we're past this unfortunate episode.

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spoltz
Posted 2018-08-02 11:56 AM (#17152 - in reply to #17103)
Subject: Re: 500 Internal server error



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Posts: 370
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Location: Beaverton, Oregon, USA		Thanks Dave for all your hard work on fixing this problem! It's good to be back in again.
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DrNefario
Posted 2018-08-02 11:59 AM (#17153 - in reply to #17103)
Subject: Re: 500 Internal server error



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Location: UK		It looks like (some of?) the current year's award lists have disappeared. There are no 2018 Hugo finalists, or Clarke finalists.

Also possibly something up with the time zone or daylight saving, but that's minor.


Edit: Oh, wait. The Clarke is there now, but I'm still not seeing the Hugo shortlist. Maybe I'll just give it some time to settle down.

Edited by DrNefario 2018-08-02 12:02 PM
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Administrator
Posted 2018-08-02 1:22 PM (#17154 - in reply to #17153)
Subject: Re: 500 Internal server error



Admin

Posts: 4003
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Location: Dallas, Texas

DrNefario - 2018-08-02 11:59 AM It looks like (some of?) the current year's award lists have disappeared. There are no 2018 Hugo finalists, or Clarke finalists. Also possibly something up with the time zone or daylight saving, but that's minor. Edit: Oh, wait. The Clarke is there now, but I'm still not seeing the Hugo shortlist. Maybe I'll just give it some time to settle down.

You are right.  In fact there are many missing years in the awards section.  I'll go through them now and identify them all and see about getting those updated ASAP.  No idea why that would be the case but I think I know how to fix it.

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